Contact Us

You've reached the contact page for Best Social Casinos. Email [email protected] and a member of the editorial team will read it. We're a comparison and review site covering sweepstakes and social casinos in the US — we don't run any of the platforms listed here, hold accounts on your behalf, or process coin purchases or prize redemptions. That distinction decides where your message should go, so this page explains what we can answer, what only an operator can answer, and how to get a useful reply faster.

What to email us about

Write to [email protected] for anything editorial. We aim to reply to reader mail in the order it arrives, and we read everything even when a reply takes a few days.

• Corrections. A welcome offer that changed, a state that's been added or dropped from an operator's eligible list, a redemption minimum that no longer matches what we published. Tell us where you saw the correct information and we'll re-check it.
• Review requests. A sweepstakes or social casino you'd like us to look at, especially newer launches.
• Your own experience. Good or bad, with a named platform. Reader reports don't become ratings on their own, but they tell us where to look harder.
• Questions about how the model works. Gold Coins versus Sweeps Coins, playthrough on promotional coins, what "no purchase necessary" actually means in practice.
• Partnership and media enquiries. Use the same address and say so in the subject line.

Helpful details to include: the platform name, the page on this site you're referring to, the date, and a screenshot if you have one. Please don't send government ID, card numbers, account passwords or transaction screenshots containing full account details — we have no way to act on them and no reason to hold them.

What we can't do for you

We're independent of every brand on this site, which means we have no access to your account and no channel into an operator's support queue.

• We can't unlock, verify, close or restore an account.
• We can't release, speed up or reverse a Sweeps Coins redemption.
• We can't refund a Gold Coin package purchase or dispute a charge.
• We can't tell you whether a specific platform is legal for you to use where you live. Availability varies by state, some states restrict or prohibit sweepstakes casinos, and operators also choose for themselves which states they serve. Check the operator's official rules and terms, and consult applicable state guidance if you're unsure.
• We can't give legal or tax advice. Prize redemptions may be taxable under federal and state rules — keep your own records and use official guidance.

How to contact a sweepstakes casino directly

Account issues are resolved by the operator. The route is usually the same across platforms:

1. Open the help or support section inside the app or site while logged in — live chat and ticket forms are generally the fastest channels.
2. Quote your account email or username, not your password, and describe the issue with dates.
3. If the issue involves redemption, expect to complete identity verification first: a government-issued photo ID, sometimes proof of address, and personal details that match the account exactly. This is standard and it's usually where delays come from.
4. Ask for a ticket reference and keep it.
5. If the response doesn't resolve it, ask for the complaints procedure set out in the platform's sweepstakes terms and conditions, and escalate in writing.

Read the official rules before you escalate. Minimum redemption thresholds, promotional playthrough requirements on Sweeps Coins, coin expiration dates and state restrictions are written there, and most disputes turn out to hinge on one of them.

Advertising disclosure

Best Social Casinos may earn a commission when a reader signs up with a platform listed on this site. That does not buy a position, a rating or a favorable write-up, and it doesn't change what we publish about a brand's drawbacks. If you ever think a listing reads as though it did, that's exactly the kind of message we want at [email protected].

Reporting an issue with a listed platform

Reader reports carry more weight when they're specific. Below are three of the brands we currently rank highest, the headline offer each advertises, and the sort of detail worth flagging if what you encountered didn't match. Offers change without notice — always confirm the current terms on the operator's own promotions page before you sign up.

Spinblitz

Our top-rated listing at 10.0, and the one we get the most mail about simply because the advertised bundle is so large: 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the standard-play currency and carry no redeemable value, so a headline number that size tells you about session length, not about prize potential. If you contact us about Spinblitz, the useful detail is what Sweeps Coins arrived alongside it, what playthrough applied before those Sweeps Coins became eligible for redemption, and whether the offer displayed in your state. The limitation worth naming up front: a very large Gold Coin figure can make the promotional side of the account look bigger than it is, and the redeemable portion is the part that actually matters.

Lone Star

Rated 9.8, and listed here because its welcome structure states both currencies plainly — up to 500k GC and 105 Free SC. "Up to" is the phrase to check: tiered offers often release the top figure across several days, logins or purchase steps rather than all at once. Tell us if the tiers weren't disclosed clearly, or if the free Sweeps Coins carried conditions you only saw after signup. The drawback: staged rewards suit players who log in regularly and are worth less to anyone playing occasionally.

Casino.Click

Also 9.8, with a deliberately small welcome package — 150 Extra Coins and 10 Free Spins — which makes it easy to evaluate but modest next to the bundles above. Free spins are usually tied to named titles and to one coin type only, so the thing to verify is which currency the spins and any winnings sit in. The limitation is straightforward: a smaller starting balance means less runway to explore the library before you decide whether to buy a coin package or stick to the no-purchase route.

Where the other listed brands sit

If your message concerns one of the remaining platforms on our list, quote the advertised offer as you saw it so we can compare it against what's below.

Ratings are our own editorial scores, not customer-review averages. Percentage-based offers such as SplashCoins and Crown Coins apply to a coin package purchase, so they only reach their stated value if you buy — the no-purchase route to Sweeps Coins runs separately through daily rewards and the free method of entry described in each operator's official rules.

Questions about coins, purchases and redemptions

These come up in reader mail constantly, so here's the short version before you write. Sweepstakes casinos run two currencies. Gold Coins are for standard play and cannot be redeemed for anything. Sweeps Coins are the promotional entry currency, and once they've met the playthrough set out in the terms, they may be redeemable for prizes subject to minimum thresholds, identity verification and state eligibility. Buying a Gold Coin package is optional; Sweeps Coins are generally also available free through daily logins, promotions and a mail-in alternative method of entry.

Purchases are typically made by debit card, and some platforms support online payment services or bank-based methods. Redemptions usually arrive by bank transfer or, on some platforms, gift card options. Processing times and fees differ by operator and by method, and none of them are instant — verification comes first. We don't handle any of these transactions, so payment and redemption timing questions have to go to the platform.

Responsible play and where to get help

If your message is about controlling play rather than about a platform, please don't email us first — go straight to support. Most platforms offer deposit or purchase limits, cooling-off periods and self-exclusion inside account settings. Blocking software can restrict access at the device level. In the US, the National Council on Problem Gambling operates a confidential helpline, and Gamblers Anonymous runs in-person and online meetings nationwide. Our responsible gaming guidance sets out the practical steps in more detail.

Who may contact us and who may take part

Our mail is for adults. Sweepstakes casinos generally require participants to be at least 18, and some operators set 21 as the minimum either everywhere or in particular states. Platforms use geolocation checks and excluded-state lists, and they change those lists as laws and enforcement shift. Nothing on this site is a statement that a given platform is legal for you — verify eligibility in the operator's terms before you register. You can read more about how we work on our about page, and the conditions covering use of this site are set out in our terms and conditions.

Response times and what happens next

We're a small editorial team, so replies aren't instant. Corrections tend to move fastest, because we verify them against the operator's own published rules and update the page if they hold up. Requests for a new review go onto a list and get picked up by rank of reader interest. Anything we can't act on, we'll say so plainly rather than leave you waiting. If you don't hear back within a couple of weeks, send the message again — occasionally mail filters catch attachments.